Refund policy
We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Extended Return Policy For Holiday Purchases
For all items purchased between November 1 and December 31 (except Appliances as described above), the deadline to return them is extended until January 31.
To start a return, you can contact us at customersupport@thehdecor.com.
How do I return an item if I change my mind?
1 - Visit the My Orders section of My Account.
2 - Identify and select the return option for the item you wish to return.
3 - Complete the online form, including selecting the desired return and refund method.
After setting up the return, you will receive return instructions via email.
Will I have to pay for return shipping fees?
In order for The H Decor Store to provide free delivery and low prices, we do expect our customers to pay for the return shipping of the item back to us. This will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.
Delivery shipping fees or service charges collected on the order will not be refunded.
If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: customersupport@thehdecor.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@thehdecor.com